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The Lab is recruiting!
Job Opportunity - Service Design Specialist The Lab is pioneering ways to reform and improve crucial services by blending user-centred and science-based design approaches. You will be taking a lead on some of our most high-profile and exciting projects, and working with great partners. As well as being a motivated and experienced project manager, you will also be well-qualified to Masters or PhD level in a relevant social science. Key responsibilities include: Leading, innovating and refining methods of Rapid Cycle Adaptation and Testing projects; Forging and maintaining positive relationships with clients; Taking a lead role in creatively disseminating outputs and learning from the work. You will be working flexibly and remotely from either your home, co-working spaces or from our base in Devon, with plenty of face-to-face, as well as digitally connected support from the Lab’s expert team. We are looking for an energetic self-starter with outstanding communication sRead more
Geek Chic: The future of service and system design
Fusing a science-based approached to service design and system reform with an inclusive approach that involves the people who use and deliver services Public services designed to support people to live healthy, fulfilling or productive lives can do amazing things, often in challenging circumstances. Yet at some point or other they often fail to live up to expectations. Most readers will recognise these failures in their interactions with services at some point in their lives, ranging from physical and mental health care provision, family support or education, to housing support or adult social care. Why so? I think it is due to a fundamental flaw in the design process (or absence thereof) and the complex and fragmented nature of our public systems. Most systems – such as education, child protection, physical and mental health, adult social care, etc. - have evolved, largely independently, over centuries. They tend to operate in silos, on short-term commissioning cycles thatRead more
Putting ourselves out there
Starting in June 2017, the Lab team have been on the road collecting experiences from family nurses and their clients about how it feels to implement and receive changes to the Family Nurse Partnership. Keira Lowther reflects on the value of getting out there and talking to practitioners and people using the FNP service In the space of a few months, we’ve been to Blackpool, Bradford, Derby, Nottingham, Dudley, Crewe, Southend, Lambeth, Lewisham and Portsmouth. We have spoken to over 70 nurses and 13 clients. This has amounted to 28.5 hours of train travel time, 12.5 hours of discussion and many, many hours of transcription and analysis of valuable data. As you can see from the photo, the other work doesn't stop whilst this is going on! Interviews with supervisors, ongoing analysis and dissemination and planning for workshops and events needs to continue as we wait for trains, and find time in-between the data collection. These focus groups are essential to underRead more
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