Service Design — Our Blog

Throughout our partnership with Inclusion as Prevention we’ve engaged with 98 young people to design and improve services, and early intervention for young people with experience of the justice system. It is estimated that a further 300 also participated through surveys and attending workshops. We’ve tackled challenges, overcome barriers, and learned together as a team to understand the system in South Lanarkshire, to ensure young people aren’t just supported when they enter the justice system, but that the services are there to prevent them from doing so.

Incorporating youth voice into systems change in South Lanarkshire

Over the last five years we have been working to change the systems of support for young people who come into conflict with law in Scotland. We’ve been doing that through co-production with young people to re-imagine the kinds of supports that help keep them included in their communities and in the supports on offer to them. Too often young people are excluded from systems of support when they come into conflict with the law. This project fundamentally reframes the work of prevention and early intervention to be young-person centred and inclusive of their diverse experiences and needs.

Fed up with traditional Theories of Change? Try Dartington’s integrated approach.

There are many different approaches to producing a Theory of Change. It can be a tricky balancing act between bold ambition and feasibility. Go too big, and your Theory of Change feels unattainable and fails to become a useful tool. Get too boxed in by practicalities, and it feels uninspiring.

We’d argue for a Theory of Change to be useful, it must adopt an integrated approach. We talk about the strengths of an integrated approach in our strategy paper launched early last year. We have been attempting to further progress it ever since (with a lot of success, failure, and learning along the way).

Shaping the system to listen to children, young people and families with experience of cancer

We are delighted to announce that we are partnering with leading cancer charities, Young Lives vs Cancer, the Children’s Cancer and Leukaemia Group, the Ellen MacArthur Cancer Trust and Teenage Cancer Trust to codesign research and evidence measures, and apply an Integrated Approach to research and systems change with children and young people who have lived experience of cancer.

The role of culture in the growth of service design

Service Design is a discipline that's yet finding its feet within the charity sector and developing in itself as a whole. The job of a Service Designer is to help organisations understand needs, solve problems and adapt to an ever-changing world. This is only possible in an environment that has its eyes open to learning and its heart ready to act on change based initiatives. Here, Vridhi reflects on this and particularly on the role that culture plays in allowing the practice of Design to grow and mature.

ReflectionBLOGNovember 7, 2022Service Design, Vridhi, Behaviour Change, Service Improvement

The mirror, the mentor and the midwife: What makes a good Learning Partner?

As we’ve explored and reflected on Learning Partner contracts, we’ve identified three roles that a Learning Partner takes; The mirror, the mentor and the midwife. Each role blends the “learning for” and “learning with” elements that we described previously, and in our experience, Learning Partners need to be confident shifting between the three as learning needs and capacity changes.

ReflectionBLOGJune 23, 2021Collaboration, Service Design, Learning, Learning Partners, evaluation, services, funders, funding, impact, Keira

Re-use and repair: Small but mighty steps for practitioners to reach families remotely

In January 2021, we were funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse to run a 12-week research and design project focused on reaching families remotely, in partnership with five charity partners from across the country. The whole research and design process culminated in the ‘9 steps for reaching families remotely’ - services and practitioners struggling to reach and engage with digitally excluded people.

Getting Learning Partnerships right – the building blocks

In our last blog, we looked at the motivations behind Learning Partnerships. In this one we examine some of the conditions we think are necessary for success – building on our experience, and that of our partners at Renaisi, the Paul Hamlyn Foundation, and Esmée Fairbairn Foundation. In particular, we look at taking time to set the project up, develop consensus about aims and being explicit about creating the conditions for learning to happen and be acted upon.

The importance of nature for mental health

Nature is an important and well-evidenced mechanism for supporting mental health for both children and for adults (WHO, 2014). We’ve explored this in our work on potential interventions for enhancing the mental health and wellbeing of children and young adults in the Midlothian area of Scotland.

The unstoppable rise of the Learning Partner

It’s perhaps unsurprising that we have been drawn to the concept of the Learning Partner and all the term suggests; that is, working with organisations to enable learning and improvement, and doing so collaboratively. Having carried out several roles badged in this way, we wanted to reflect, as a team and with peers, on what the role can look like, what skills it requires, and what it can contribute to organisations, and to the sector more broadly.

ReflectionBLOGApril 29, 2021Collaboration, Service Design, Learning, Learning Partners, evaluation, services, funders, funding, impact, Keira

Connecting Families: Sprint Notes from Wrap-Up

During the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the sprint 'Wrap-Up' phase.

Connecting Families: Sprint Notes from Develop

During the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the sprint 'Develop' phase.

Connecting Families: Mid-Sprint Notes from Develop

During the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the mid-sprint 'Develop' phase.

Connecting Families: Sprint Notes from Define

During the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the 'Define' phase.

Connecting Families: Sprint Notes from Discover

During the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the 'Discover' phase.

Connecting Families: Sprint Notes from Inception

During the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Response, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the 'Inception' phase.

The Challenge: Connecting Families to early years support

With 71% of community organisations in some parts of the voluntary sector having moved to online delivery since the COVID-19 crisis began, digital exclusion has become an even bigger obstacle to engaging those most in need than it was before. This is a particularly pressing issue for Early Years services, who support many families living in financially vulnerable households without internet access. As England endures another lockdown, Dartington Service Design Lab [Dartington] is working with a number of charities and families to develop and test different ways of supporting early years services to reach digitally excluded families. Here’s how we intend to do it...t ways of supporting early years services to reach digitally excluded families. Here’s how we intend to do it...

Early Action: Learning from young people

This year, the Lab, in partnership with Renfrewshire Council, Engage and Renfrewshire Health and Social Care Partnership, hosted a Learning day for the Early Action Systems Change initiative in Renfrewshire. The initiative aims to address two priority challenges: emotional wellbeing of children and young people, and coercive control in adolescent relationships. Ruth Wallace, System Change Lead Officer, from Renfrewshire Council explores what was learned that day, and what is means for the future of the area …

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