Evaluation will set you free
There is a clear need for social care services to become more innovative and adaptable to tackle complex challenges in dynamic and changing environments. However, we would argue that traditional approaches to monitoring and evaluation have potential to stifle innovation.
Our researcher, Ben Hartridge, draws on his experience with Crisis - the national homelessness charity, to argue that monitoring and evaluation can and should be designed to support innovation in public services and systems.
Traditional evaluation: holding back innovation
At the Dartington Service Design Lab (the Lab), we advocate for the need to monitor and evaluate public services and systems. We need to know that services are being delivered as intended and we should have evidence that they are having a positive effect. However, a traditional approach to monitoring and evaluation, places constraints on a service that may limit their capacity to innovate.
Ideally, in traditional monitor…