REACHIng families remotely

Service design

The National Lottery Community Fund COVID-19 Digital Reponse, Catalyst and Shift

Catalyst and The National Lottery Community Fund COVID-19 Digital Response are supporting organisations actively tackling challenges across four sectors; early years; financial wellbeing; mental health and wellbeing; and sexual abuse and domestic violence. For this project, the focus of our partnership is on the early years, developing and testing different ways of supporting early years services to reach digitally excluded families.

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 The need

As COVID-19 hit and lockdown began, the organisations that support families reacted swiftly by adapting their services for remote delivery. Their quick action brought resources and help to many families, but now, months into the crisis and in the face of even more uncertainty, it is clear that some families are still not receiving the support they need.

A lot of work has been done to bring devices into homes, but when there’s one device for the whole family, limited connectivity in a household, a lack of safe and confidential spaces to chat and a host of competing priorities, engaging in services remotely can be difficult. As a result, many families who need help have lost out as services have moved online.

Our response

Dartington Service Design Lab has worked with a number of charities and families to develop and test different ways of supporting early years services to reach digitally excluded families.

We have now developed the ‘9 steps for reaching families remotely’ website, a practical guide to support services and practitioners struggling to reach and engage with digitally excluded people.



 
 

Resources

You can download either of our two posters to support your journey through the 9 steps below. You can also read through our Sprint Notes below to see how we worked in the open in order to create these 9 steps.

REACHING FAMILIES REMOTELY POSTER (OPTION 1)

Reaching families remotely poster (Option 2)

Building Resilience in early years services in time of uncertainty

You can view all of our notes and learning from across each sprint so far, below. Just click on the buttons below:

Inception Sprint Notes

‘INCEPTION’ SPRINT NOTES

Discover Sprint Notes

‘DISCOVER’ SPRINT NOTES

Define Sprint notes

‘Define’ sprint notes

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‘DEVELOP’ Mid-sprint notes

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end of ‘develop’ sprint notes

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‘WRAP UP’ SPRINT NOTES

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Our partners are Catalyst, who commissioned the project, and Shift, who will be supporting with the design and development process.  This project is funded by the National Lottery Community Fund COVID-19 Digital Response.

 For more information, contact:   

Finlay Green