Service Design is a discipline that's yet finding its feet within the charity sector and developing in itself as a whole. The job of a Service Designer is to help organisations understand needs, solve problems and adapt to an ever-changing world. This is only possible in an environment that has its eyes open to learning and its heart ready to act on change based initiatives. Here, Vridhi reflects on this and particularly on the role that culture plays in allowing the practice of Design to grow and mature.

Comic Relief’s Rise and Shine programme funds organisations supporting early childhood development for vulnerable families in the UK and globally. Earlier this year, grantees came together for a day of reflection and learning, facilitated by Dartington Service Design Lab, the Learning Partners for the fund.

The goal of the learning event was to create a space where UK Rise and Shine grantees could reflect on what they’ve learnt to date, to inform their planning for the future as the funding programme nears its conclusion.

This year, World Mental Health Day's leading campaign is to ‘make mental health and wellbeing a global priority’. Wellbeing and mental health is a key feature of the work here at the Lab to improve outcomes for children and young people. NHS digital estimate that 1 in 6 young people have a diagnosable mental illness, with many 5 – 16 year olds reporting experiencing low mood, anxiety and eating disorders.

Last year, we joined forces with the Mental Health Foundation, Black Thrive and Colourful Minds on the “Becoming a Man” (BAM) project, a US-born programme developed by Youth Guidance, aimed at exploring and supporting young men to learn and practice impulse control and emotional regulation, among other social skills. Our job as the evaluators is to establish whether and how BAM might be feasible to deliver in Lambeth, South London.

As we’ve explored and reflected on Learning Partner contracts, we’ve identified three roles that a Learning Partner takes; The mirror, the mentor and the midwife. Each role blends the “learning for” and “learning with” elements that we described previously, and in our experience, Learning Partners need to be confident shifting between the three as learning needs and capacity changes.

This is a blog about anti-racism, and the actions and commitments we are taking at Dartington Service Design Lab to address it.

In January 2021, we were funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse to run a 12-week research and design project focused on reaching families remotely, in partnership with five charity partners from across the country. The whole research and design process culminated in the ‘9 steps for reaching families remotely’ - services and practitioners struggling to reach and engage with digitally excluded people.

In our last blog, we looked at the motivations behind Learning Partnerships. In this one we examine some of the conditions we think are necessary for success – building on our experience, and that of our partners at Renaisi, the Paul Hamlyn Foundation, and Esmée Fairbairn Foundation. In particular, we look at taking time to set the project up, develop consensus about aims and being explicit about creating the conditions for learning to happen and be acted upon.

Nature is an important and well-evidenced mechanism for supporting mental health for both children and for adults (WHO, 2014). We’ve explored this in our work on potential interventions for enhancing the mental health and wellbeing of children and young adults in the Midlothian area of Scotland.

It’s perhaps unsurprising that we have been drawn to the concept of the Learning Partner and all the term suggests; that is, working with organisations to enable learning and improvement, and doing so collaboratively. Having carried out several roles badged in this way, we wanted to reflect, as a team and with peers, on what the role can look like, what skills it requires, and what it can contribute to organisations, and to the sector more broadly.

During the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the sprint 'Wrap-Up' phase.